More and more businesses are choosing AI chatbots as part of their customer service team. There are several reasons for that. Chatbots can answer customers’ inquiries cheaply, quickly, in real-time. Another reason is the ease of installation of such chatbot: once you have fine live human chats (which can be used as training set), it takes a couple of minutes to integrate a chatbot with it.
Here are the top advantages that can help to build more trust with customers by using AI chatbots solutions:
#1 Quick and Unbiased Answers 😊
Chatbots don’t need to sleep. They can immediately tackle issues no matter if it’s 4 am or 10 pm. This is crucial for companies targeting millennial's (who can be impatient). This allows you to improve customer support and the customer experience.Even the answer given by Chatbots are unbiased which can be biased if humans are addressing those queries.
#2 Inexpensive and Increase Efficiency 😊
Chatbots can handle a high volume of requests with similar responses. This makes them perfect for dealing with frequently asked questions. Besides, chatbots don’t need time to search for answers as human agents do. This helps reduce service time and operating costs by as much as 65 to 70 percent.
Chatbots can direct customers to a live agent if the AI can’t settle the matter. This lets human agents focus their efforts on the heavy lifting. AI chatbots also increase employee productivity. Globe Telecom automated their customer service via Messenger and saw impressive results. The company increase employee's productivity by 3.5 times. And their customer satisfaction increased by 22 percent.
#3 Error Cases Reduced - Make Customer more Happy 😊
AI chatbots make fewer errors while answering customer inquiries than human agents do. Why? Because their cognitive technology interprets customers’ responses and provides accurate, automated answers. Chatbots have a lot of memory. This reduces the chances of misinterpreting a query or offering an incorrect solution.
#4 Increased customer engagement 😊
Chatbots can enhance customer experience and they it as pleasant as human interactions .They can strike up a conversation with any customer about any issue at any time of day. They engage in friendly interactions with customers. Besides, virtual assistants only give a bit of information at a time. This way they don’t tire customers with irrelevant and unnecessary information. Chatbots can maintain conversations and keep customers on your website longer.
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